Customer Support:
If you need assistance with one of our products, whether it's a question or problem, call our Customer Assistance Center at:

     1-800-936-2673

The following information will be required:

• COMPRO System ID number
• Customer contact name, address, and phone number for the site
• A description of your problem or question

We will determine the call’s severity using the following guidelines:

The Customer Assistance Center will assign a call number. (You will need to record this number for future reference.) Your call will be forwarded to one of our technical staff for problem resolution.

Repair/Exchange Services
Any time you need boards repaired or upgraded, call our Repair Administration at:

     1-800-936-2673

Please have the following information available to obtain a Return Material Authorization (RMA) number:

• Customer contact name, address, and phone number of where the replacement part will be shipped
• Part Number
• Serial Number
• Revision Level
• A description of the problem experienced

 We will determine the type of support needed using the following guidelines:

• 1 = Assembly/Repair Update: Boards are updated and tested at the latest engineering revision level. Repair turnaround time is up to thirty (30) days.
• 2 = Assembly Exchange: Replacement assemblies will be shipped within five (5) days after receipt and acceptance of returned assemblies.
• 3 = Advanced Assembly Exchange: In emergency situations, an assembly will be shipped to you within twenty-four (24) hours of your request.

When returning parts to us, an RMA number must be identified with each shipment.

Logistics and Material Support
Logistics and material support is critical to the long-term economic and operational success of all your computer products, systems and programs. We bring across-the-board superiority to this essential service whether your requirements include product, service, commodity, COMPRO DIRECT material, documentation, or bid provisioning support.

We are a supplier of Remanufactured Material support items such as CPUs, memory, controller peripherals, communication controllers, power supplies, etc. Logistics and material support will be supplied in accordance with the following guidelines:

• Standard Warranty
• Electrically Functional
• Functionally equivalent to current revision level
• Documentation will be supplied
• Mechanical assemblies within standard guidelines
• Operational at present Operational System Software
• Meets all current regulation agency requirements when necessary

For sales, service, quotations or information fax your request to (321) 727-7009.

Training Courses
We offer training courses to fit all your needs. If you have questions or would like to request a schedule of upcoming courses, call 321-727-2211.

Our certified instructors have extensive experience in:

• Real-Time
• UNIX®
• COMPRO and Third-Party Products

We provide customized classes to meet your requirements. Classes are offered in Melbourne, Florida, or at your site.

Professional Services
Professional Services is set of post support products and services that can be customized to fit the unique requirements of the equipment user or system integrator. Our engineers can assist with:

• Customized operating systems
• Custom communications packages
• Security features packages
• Diagnostic tools
• Consulting services
• OEM assistance
• Services application-assistance services
• Custom site-associated services
• Networking assistance services
• Hardware certifications and upgrades
• and more!  Just ask.

Call 321-727-2211 for more information.